Our Customer Support centre is the central point of contact for all Hansen's customer's IT-related issues. To guarantee uninterrupted access to Hansen resources, our Customer Support service operates 24 hours a day, seven days a week.
Companies need to support growth and grasp new opportunities quickly. To support these business objectives, internal IT resources can be stretched in day-to-day operations, particularly when faced with multiple time zones and travelling executives. Companies need responsive telephone-based support. Many look towards outsourcing for reliable service, predictable cost, and higher SLAs.
Hansen has trained, skilled helpdesk analysts supporting our customers that can resolve queries, requests and issues at the point of call. From simple call logging and escalation, to platinum-level executive concierge services, Hansen can provide solutions tailored to your support requirements.
Hansen has experience in dealing with all types of users. We can design
and tailor our customer support services to meet your specific needs,
whether these be interfacing with systems managers, customer help
desks, end users or dealing with communities of customers.
Hansen Customer Service provides creative solutions that help to keep you one step ahead of the competition, while offering:
- The freedom to concentrate on your core business
- The assurance that IT problems are managed through to resolution
- Reduced and shared risk
- Access to state-of-the-art technology
- Diverse and skilled resources