NAB Show 2018

  Giovani has just come back from having his head in the clouds at NAB Show 2018… yes, cloud was the key topic of everything at NAB Show 2018. And whilst talking cloud is nothing new, this year’s event showcased many more examples of companies using cloud and demonstrating the benefits (faster deployment, full SaaS…

John Baksa

Next Generation in Billing and Customer Care

  Public Utilities Fortnightly’s Steve Mitnick sits down with John Baksa, President North America Hansen Technologies.   PUF’s Steve Mitnick: Your company is very heavily invested in research and development. Tell me what you are trying to develop. John Baksa: We believe it’s important to continuously invest in our products and communicate our roadmaps to clients, so…

BSS Hansen

Putting BSS at the heart of your Digital Strategy

As we consider customer-centric technology companies that have grown exponentially over the last couple of decades (e.g. Google, Apple, Amazon), it’s clear that they recognise the importance of a DIGITAL STRATEGY. They ensure that their customer relationship is at the heart of their business. They stay abreast of the industry trends; different social media platforms, smart phone technology, and…

nyc skyline

Hansen Connect – North America – 2017

  Customer Experience can mean many things to many people, but the common theme when you think about your experience when dealing with a company is the same, “How did it make me feel?” As a utility or retail energy supplier you are judged against all other customer experiences your clients are having daily. And…


Hansen Enables Multi-Play, Convergent Billing Case Study

Manage your customers from a single billing system   True Convergent Billing Hansen enables subscription and usage-based charging for all service types across all telecommunications products: voice, TV, broadband, wireless and interconnect. With a single view of your customers, you can maximize revenue streams for any customer type, service offering, or payment method while lowering…

2018 goals

New Year. New…Billing Software? Part 3

What does the new year look like with new billing software? Smooth and stress free?   As the new year begins, and the seasons festivities fade away we look back and think what was worth celebrating the year been? Hopefully it has been a time of professional accomplishments and personal harmony.  What business successes have you…