John Baksa

Next Generation in Billing and Customer Care

  Public Utilities Fortnightly’s Steve Mitnick sits down with John Baksa, President North America Hansen Technologies.   PUF’s Steve Mitnick: Your company is very heavily invested in research and development. Tell me what you are trying to develop. John Baksa: We believe it’s important to continuously invest in our products and communicate our roadmaps to clients, so…

BSS Hansen

Putting BSS at the heart of your Digital Strategy

As we consider customer-centric technology companies that have grown exponentially over the last couple of decades (e.g. Google, Apple, Amazon), it’s clear that they recognise the importance of a DIGITAL STRATEGY. They ensure that their customer relationship is at the heart of their business. They stay abreast of the industry trends; different social media platforms, smart phone technology, and…

nyc skyline

Hansen Connect – North America – 2017

Hansen Connect North America 2017 was our first collective North America Customer Conference which took place in New York City in October last year. Industry Leaders and Hansen Technologies product and services experts came together to connect and share ideas. We got some great insights into how we can continue to help achieve shared goals;…


Hansen Enables Multi-Play, Convergent Billing Case Study

Manage your customers from a single billing system   True Convergent Billing Hansen enables subscription and usage-based charging for all service types across all telecommunications products: voice, TV, broadband, wireless and interconnect. With a single view of your customers, you can maximize revenue streams for any customer type, service offering, or payment method while lowering…

2018 goals

New Year. New…Billing Software? Part 3

What does the new year look like with new billing software? Smooth and stress free?   As the new year begins, and the seasons festivities fade away we look back and think what was worth celebrating the year been? Hopefully it has been a time of professional accomplishments and personal harmony.  What business successes have you…