Customer Experience can mean many things to many people, but the common theme when you think about your experience when dealing with a company is the same, “How did it make me feel?”
As a utility or retail energy supplier you are judged against all other customer experiences your clients are having daily. And the bar is high. Consistently delivering positive interactions improves retention rates, increases the potential for word of mouth and reduces churn risk.

 

Customers expect energy supply to flow seamlessly from the utility to their homes and businesses. When they receive their bills, they expect transparency, charges to be calculated correctly, and the information to be accurate. The CSR is also an important face of your company and if your customer has a good experience, they will then be more receptive each month when they receive their bill. Increasing the chance of them staying loyal to you for years to come.

 

At the Hansen Connect North America 2017 event, industry leaders and Hansen Technologies product and services experts came together to connect and share ideas. We got some great insights into how we can continue to help achieve shared goals; to advance our offerings, address new relevant issues and empower our clients to enhance their customers’ experience.

What did our clients have to say? See for yourself below.

 

CONTACT US

Email us at info@hsntech.com to learn more about our billing and customer care solutions for the municipalities, utilities and energy industries in the US.

 

OUR US LOCATIONS

 

NEW YORK

The Empire State Building
350 Fifth Avenue
Suite 6510 New York NY 10118

T: 212 268 6000

 

CALIFORNIA

2111 Palomar Airport Road
Suite 200
Carlsbad CA 92011

T:  760 268 7299

 

GEORGIA

1180 West Peachtree Street NE
Regions Plaza, Suite 2460
Atlanta GA 30309

T: 404 348 4440

PENNSYLVANIA

2040 Avenue C
Suite 200N
Bethlehem, PA 18017

T: 484 202 6633

SOUTH CAROLINA

140 Stoneridge Dr
Suite 510
Columbia, SC 29210

T: 404 348 4440