New York, NY, USA – Hansen Technologies (ASX: HSN) a global leader in Energy Billing CIS and Customer Care services kicks off the 42nd Annual CS Week in Tampa, Florida today with the unveiling of the new release of BannerCX 5.1. This is a major release of Hansen’s market leading customer information system (CIS) solution for utilities and municipalities in North America.
Municipalities and Utilities will gather at the Tampa Convention Center, and at booth #717 attendees can review and understand how Hansen’s software escalates the customer experience. Two years of significant R&D has led to a major redesign and modernization to Hansen BannerCX (previously Banner). The result is improved User Experience (UX), CSR efficiency, and reduced operational and implementation costs. BannerCX has been an industry standard known for its reliability, performance and accurate billing for nearly 30 years.
John Baksa, President, North America said, “I’m delighted to be here today as we officially launch Hansen BannerCX 5.1”. He went on to say, “Of course a number of our clients are already underway with their upgrade projects and I look forward to speaking with other Utilities and Municipalities that are looking to update their old technology.”
Andrew Hansen, CEO Hansen Technologies added, “CS Week is a great event and we are delighted to be a sponsor; supporting the importance of customer service in our sector. CX is in our DNA, and we are excited to be leveraging our global experience to deliver robust, flexible billing and customer care solutions in the North American market.”
5 reasons why municipalities and utilities around the USA use BannerCX:
1. Proven & Flexible solutions
2. Modern Architecture / Dynamic UI
3. Cloud based or Onsite deployment
4. Reporting & Analytics at your fingertips
5. Complex Billing specialist
Hansen BannerCX, allows utilities and municipalities to meet their most demanding needs and adapt as the industry continues to transform.
About Hansen Technologies
With over 40 years’ experience, Hansen Technologies (ASX: HSN) is a leading global provider of billing software and customer care solutions for utilities, telco’s and pay-tv operators. Employing over 1000 experts, Hansen’s proven and scalable solutions as well as its innovative and flexible offerings, enable more than 600 clients to deliver cost-effective end-to-end business initiatives to improve their customers’ experience.
Hansen has offices in New York, Bethlehem, Hazleton, Columbia, Atlanta, Houston and Carlsbad in the USA. As well as offices throughout the world in Australia, New Zealand, China, Denmark, Germany, Argentina, South Africa, Norway, Finland, Netherlands and Sweden servicing customers in over 80 countries around the world.
For more information, visit www.hsntech.com