April 4, 2018
New York, NY USA – Hansen Technologies announced today the release of BannerCX 5.1, its market leading customer information system (CIS) solution for utilities and municipalities in North America.
Hansen BannerCX (previously Banner) has been an industry standard known for its reliability, performance and accurate billing for nearly 30 years. Two years of significant R&D has led to a major redesign and modernization to BannerCX. The result is improved User Experience (UX), CSR efficiency, and reduced operational and implementation costs. Configuration and customization tasks that once took weeks to construct, now takes minutes.
Andrew Hansen, CEO Hansen Technologies said “Our investment to make BannerCX the leading CIS system in the market today reinforces our ongoing commitment to our clients. Helping clients drive operational excellence and improve their customers’ experience is our focus every day. We’re excited to achieve this go live milestone with BannerCX.”
John Baksa, President, North America added, “Leveraging our global experience enables Hansen to utilize our significant expertise to successfully deliver robust, flexible billing solutions in the North American market.” He went on to say, “BannerCX is highly anticipated by the Banner community, with several clients already underway with their upgrade projects. We are seeing a strong interest from prospective new clients as well.”
The four major components of BannerCX include:
Upgraded Tech Stack – Built from the ground up using Java EE, the software is browser neutral and runs on industry-leading application servers including JBoss and WebLogic. Deployments have been simplified through faster application installations.
Optimized Workflows for Common Tasks – The CSR interface is dynamic, streamlined and configurable to facilitate efficient workflows; simplifying previously complex and time-consuming customer service processes such as move-in/move-out, transfer, and bill queries.
Hansen Business Intelligence (HBI) – Advanced BI and reporting offers robust operational and executive level customized reports to visualize information quickly and graphically, while also supporting drill down for details. Reports can be automated and scheduled to be run and published anytime. HBI’s reporting flexibility shifts focus from static predefined system reports, toward a configurable framework supporting ad-hoc reports, KPI’s and executive dashboards. It’s also compatible with other third-party reporting applications.
Hansen Integration Framework (HIF) – This new framework provides a robust Web Services catalog for streamlined integrations with best of breed third-party applications or an Enterprise Service Bus (ESB). BannerCX HIF includes application program interfaces (API’s) for Customer Mobile and Payment Vendor solutions, enhancing the set of existing APIs.
BannerCX, allows utilities and municipalities to meet their most demanding needs and the ability to adapt as the industry continues to transform.
About Hansen Technologies
With over 40 years’ experience, Hansen Technologies (ASX: HSN) is a leading global provider of billing software and customer care solutions for utilities, telco’s and pay-tv operators. Employing over 1000 experts, Hansen’s proven and scalable solutions as well as its innovative and flexible offerings, enable more than 600 clients to deliver cost-effective end-to-end business initiatives to improve their customers’ experience.
Hansen has offices in New York, Bethlehem, Hazleton, Columbia, Atlanta, Houston and Carlsbad in the USA. As well as offices throughout the world in Australia, New Zealand, China, Denmark, Germany, Argentina, South Africa, Norway, Finland, Netherlands and Sweden servicing customers in over 80 countries around the world.
For more information, visit www.hsntech.com
Christina Shackleton – Marketing Director, North America
Phone: +1 484 240 8071