Hansen for Telecommunications Providers
The landscape in telecommunications is ever changing with new technologies presenting opportunities as much as competitive threats.
What is clear in today’s climate is that “convergence” changes everything. At last, operators can embrace “telecoms” as a business strategy, rather than simply selling commodities. The reason is partly due to the convergence of technologies and its ability to secure longer term and more loyal customers.
Hansen provides a solid platform to capitalise on today’s reality and enhance the relationship with your customers, through its customer care, billing and automated provisioning solutions. We understand “convergence” offering a “360 degrees view” of your customers, irrespective of the products, services or even bundles sold.
Hansen manages the life-cycle of the customer base.
From the point of acquisition to provisioning, customer care and billing, Hansen provides scalable and robust solutions, covering the major operational units of your business.
Manage the customer experience with automation and efficiency, giving your business to focus on your core-competencies.
Apply intuitive, web-based customer care portals that manages the primary “touch-point” with your customers. The portals help improve your customer experience and loyalty with its integration to other business processes (e.g. trouble-ticketing, networks and provisioning, billing etc.). Expand your base by broadening your portfolio to both the domestic and corporate sectors.
Ensure that your business is paid accurately and in a timely manner through the inherent settlements capabilities within our solution. Manage the reconciliation for multiple suppliers and resellers.
Streamline and automate the provisioning of services from multiple platforms in real-time.
From simple to complex rating, Hansen has in-depth experience to manage the process of rating from a host of disparate systems. Our solutions are scalable to accommodate the tier 1 customers as much as the new entrant wishing to adopt an agile and flexible “go-to-market” strategy.
Our commitment to your future
Hansen capitalises on its 40 years of heritage in the telecommunications industry building robust and flexible solutions for the future. By the very nature of the projects we have been involved in means that we keep abreast of modern technologies and techniques on delivering projects effectively and with minimal cost. Hansen enjoys one of the best records in the industry for delivery on time and within budget.
Hansen’s solutions are tailored to the following Telco providers:
Mobile Virtual Network Operators (MVNOs)
Hansen is ideally suited to work in concert with the operator’s Intelligent Network with ease and “speed-to-market” in mind. Apply the product catalogue module so you can have the independence to create new products and bundles with next to no dependency on the operator or Hansen. Take a “march” on your competition by being the “first to market” on new services to win more subscribers.
Conventional Telecom Operators
Draw on Hansen’s four decades of industry knowledge and experience to manage scale and robustness. Our solutions can be applied as the primary billing platform for the domestic and corporate accounts. Particular flexibility is inherent within our solution to manage complex hierarchies for the corporate accounts. Apply our tools to retain large customers and win new business from your competitors. As “convergence” becomes an essential element of winning new business, streamline your “back-office” systems with HUB’s consolidation tools to create a “single-view” of your customer.
If you are a Telco Provider and want to know what Hansen can do for your business, contact us.